Posts Tagged ‘web marketing’

What does Colditz teach us about Web Marketing? Quite a lot as it happens…

October 12th, 2011

What does Colditz teach us about Web Marketing?Colditz Castle was used by Germany to house ‘dangerous’ Prisoners of War (POWs) during the Second World War.

It was a very secure facility, and the Germans considered Colditz to be escape-proof.

Despite the castle’s natural security advantages and the rigorous efforts of its chief security officer, there were successful escapes from Colditz because…

  • It housed prisoners who had already tried to escape and were likely to do so again
  • Lessons learned from failed attempts were applied to future escape plans
  • Prisoners housed in Colditz were highly organised
  • The prisoners systematically gathered intelligence about the outside world, planned accordingly, and debriefed (i.e. learned from) failed escapees on recapture

This same approach can be applied to web marketing. A smart marketer will take a lead from Colditz…

  • Understand the market (i.e. the outside world)
  • Plan accordingly
  • Execute the plan
  • Implement proper measures
  • Learn from mistakes

Understand the Market

Allied prisoners in Colditz gathered as much information about Germany and its occupied territories as they could.

They knew what identity papers they’d need, formed plausible cover stories (e.g. posing as immigrant workers to get around an inability to speak German), and devised ways to navigate successfully across the occupied territories.

Business owners also need to understand what their competitors are doing, the requirements of the market with respect to their product or service, and any weaknesses in the wider market that can be exploited.

In simple terms, ongoing success depends on a business owner’s ability to spot unrealised demand and supply it.

Plan Accordingly

Once Allied prisoners understood what they’d need to escape from Coliditz they began to plan. They formed escape committees to chase down every detail and acquire the resources they’d need to execute the plan.

Different nationalities within Colditz had their own escape committee, and each appointed a liaison officer to meet with and coordinate among the different groups. This was to ensure their respective plans didn’t overlap.

It’s not enough to know what the competition is up to. A business also has to ensure its devises an advantage for itself in the market. A business has to make it hard to compete against it.

Execute the plan

POWs in Colditz worked hard to execute their plans. Dedicated teams worked together to help small groups of people escape.

This extended to staging fake escapes where prisoners were hidden for up to a year within Colditz to mislead the Germans into thinking men had successfully escaped. They adjusted their roll-call counts accordingly.

When a genuine escape took place these ‘ghosts’ (hidden prisoners) were returned to the general population to make up numbers in roll calls. As a result of this ingenious plan the Germans didn’t know an escape had occurred so they weren’t out scouring the countryside looking for the escapees.

This gave escapees more time to get away. Read more about Colditz ‘ghosts’.

The execution of a marketing plan is every bit as important as the data collected for it. Attention to detail is essential, and every member of the team needs to know what his/her specific job is.

It’s also vital that a business be able to analyse the results. Successes are important, but failures often teach the most valuable lessons.

Implement Proper Measures

Escaping prisoners who were caught often faced extended periods of time in solitary confinement. It was crucial to know exactly why any given plan had failed, but solitary confinement delayed the essential debriefing.

A marketing plan will have many potential points of failure. If the results of the plan aren’t measured it won’t be possible to understand why it failed.

At a minimum a business must be able to record the following…

  • Where every visitor to the site came from
  • Which ad each visitor responded to
  • Which offer each visitor accepted
  • What each visitor did at each step of the campaign

Armed with this information it’s possible to tell…

  • Which visitor source generated the best visitors
  • Which offer generated the most sales
  • The cost per sale for each ad source and offer
  • The return on investment for each visitor source, ad and offer

This level of detail makes it possible to determine the cause of failure at any given point. It also ensures successful elements of a failed campaign are detected. For example, a business may discover a particular combination of visitor source, ad and offer was profitable despite an overall failure.

This allows the business to make changes that will deliver more successful campaigns in future.

Learn from mistakes

Despite the inventiveness and genius that went into Allied escape attempts from Colditz, many mistakes were made. Both the prisoners and their guards learned from these mistakes.

Every marketer can expect to make mistakes. It’s not important that a mistake was made, but that the business be able to analyse the results, discover what went wrong, and correct it.

The instantaneous nature of web marketing means it’s often possible to correct a campaign while its still running. Sometimes a disaster can even be turned into a triumph.


Another way to promote your site

March 16th, 2010

One of the best ways to get motivated prospects to your site is to write an article about the benefit offered by your product or service. Here’s why…

An article isn’t advertising, so the reader approaches it with less scepticism than he/she otherwise would. This allows you to fully describe the benefits offered by your product without having to worry about whether or not you’re being believed.

Of course, this will only work if your article obeys four simple rules…

  1. Describe the benefit, not the product
  2. Seek to educate rather than sell
  3. Provide plenty of examples
  4. Don’t name a specific product until the end

Armed with these four simple rules you can turn out articles that deliver hundreds of people to your site. What’s more, I’ve found potential buyers referred by articles are far more likely to buy (see rule #2 below for the reason why). I’m sure you’ll find this too.

Articles are a brilliant way to boost your sales. Especially if you write a series of articles, and become well-known as an expert author for a specific publication (e.g. this one).

Regular authors do even better from their articles, and quickly build a fan-base who keep an eye out for their next instalment. Regular authors also get better at writing articles, and discover they can deliver better articles more quickly than they used to. This is a virtuous circle, providing more visitors from less effort.

Now, let’s look at each of the four simple rules in more detail…

Describe the benefit, not the product

Remember this is an article. It’s not an ad. The purpose of an article is to give the reader useful information he/she can apply to his/her business.

If it’s obvious to the reader that your only goal is to flog your product, he/she will stop reading.

The important thing to note here, is the context in which your article appears. When a person starts to read your article, he/she is looking for information. The reader doesn’t expect to encounter advertising. If the reader then discovers your ‘article’ is actually an ad it won’t go down well.

You can avoid making this mistake by focusing on the benefits of using your type of product, rather than your specific product.

In other words, use your article to sell the reader on what he/she gets by using a product like yours. Then you can offer your specific product at the end of the article (see below).

Seek to educate rather than sell

This point follows on from rule #1. Your reader is looking to find out more about whatever it is the headline and introduction to your article promised. Your only job is to provide it to him/her.

Simple, huh?

Chances are you know lots of useful things you can share in your article. And chances are, the reader won’t know some of the things you do.

By providing a service (useful information), you create a debt in the mind of the reader. Human beings are influenced by the law of reciprocation (find out more), and providing genuinely useful information in an article is a great way to invoke it.

You can also use an article to establish yourself as something of an expert. Naturally, you do this by providing useful information (implies expertise) rather than declaring yourself an expert (implies bragging). Your readers will naturally be interested in your own product or service, because they’ll come to trust your advice.

Writing an article is a great way to overcome the number one sales killer: doubt. You really will make more sales per visitor from an article, than you ever will from an ad.

Provide plenty of examples

Articles are more interesting when they include a liberal sprinkling of true stories. That is, where you provide examples that illustrate the points you’re trying to make. For example…

Jane had written several articles for a well-known ezine, and linked back to her own site each time. Yet she hadn’t seen anything like the increase in sales she was hoping for.

Jane decided to ask some of her clients to read her articles, and provide feedback. She discovered (to her horror), that many found her articles dull.

Undaunted, Jane tried a number of things to spice up her articles. Eventually, she discovered that people responded to real-life examples.

In other words, people love reading about other people’s experiences. This is true whether the example is positive or negative. We’re suckers for both good and bad news, as long as it’s someone else doing the suffering!

There’s something about what other people are up to, that we find inherently interesting. Make use of this phenomenon to…

  • Reinforce the point you’re trying to make
  • Inject interest

Don’t name a specific product until the end

If you’re like me (i.e. human), then you’re going to want to scream out about how great your particular product is right from the very first sentence. Don’t do it!

It’s essential that your article focus on the benefits of using your type of product. An article is a tool best suited to education.

Use the article to provide genuinely useful information to the reader, and establish yourself as something of an expert.

You can then complete the article by describing the ways in which your product delivers on the benefits described. But limit this to no more than 2-3 sentences.

Then end your article with a brief ‘About the author’ style description. Describe yourself in the third person, and explain how you help people with respect to the type of product you’ve been discussing in the article.

Anybody who has read your article, and found it useful, is highly likely to take the opportunity to click the link to your site and pay you a visit.