Archive for the ‘online selling’ category

Get more people to click on your ad

November 23rd, 2009

When it comes to online marketing, the person who gets the most clicks wins. The more people you can tempt to click on your ad, sign up for your program, subscribe to your newsletter, or follow you on Twitter — the more money you’ll make.

Why they click

A person is only going to click on your ad, sign up for your program, or subscribe to your newsletter if there’s a reason to do so. That reason is some positive outcome the clicker hopes to gain.

Your job as advertiser is to make it blatantly obvious what that reason is.

A failure to make it blatantly obvious will render every tip, trick and technique that follows completely useless. As with everything else in life, you have to get the basics right first.

This article assumes you already have the basics right. It assumes your ad is already generating clicks, sign ups, subscriptions or followers. And that you want to know how to increase the percentage of people who respond.

The five-pronged approach

There are five things you can do to improve the number of clicks, sign ups or subscriptions you’re getting. They are…

  1. Get to the point
  2. Eliminate oblique references
  3. Ask for the action you want
  4. Invoke scarcity
  5. Reinforce the benefit

Get to the point

Your prospect will only act when he or she believes it’s in his or her best interests to do so.

Your ad has to make it blatantly obvious why it’s in your prospects best interests. And it must do so as soon as humanly possible.

There’s a very good chance your ad doesn’t do this as soon as humanly possible. There’s a very good chance your ad waffles along for several paragraphs before, finally, mercifully, wonderfully — it gets to the point.

And by then, it’s too late. Your prospect has fallen asleep on his or her keyboard, accidentally hit the enter key, and surfed off to some other site.

Get rid of all the waffle, and get to the point immediately. And by immediately, I mean in the headline at the top of the page.

Eliminate oblique references

Eliminate oblique references? Huh?

What I’m really saying here, is be direct. Don’t say “eliminate oblique references”. Say “be direct”. Say what you mean in the most economic way possible.

Some of you may well rebel at this command. You’ve been taught to be polite, and using blunt language goes against the grain. Force yourself to do it. Become an expert at using short words and sentences. Forget about fancy elements of style. Be direct!

This will help you get to the point fast, reinforcing the first of our five prongs.

Ask for the action you want

Sounds simple, right? You want somebody to click on your ad, sign up, subscribe or follow you. Naturally you’re going to ask them to do so! Some of you will specifically ask the prospect to act. Some of you will waffle around the point, desperately trying to be as polite as possible.

If you’re already asking for the action you want, what exactly are you saying? Are you telling the prospect exactly what you want him or her to do? Are you spelling it out in simple steps, and being as direct as possible?

You’re not? Then you have a job to do my friend!

If you’re being super-polite, then you’ve been brought up well. Call your parents, and thank them for a job well done. Then realize that being polite in advertising almost never works (there are a few exceptions). What works is getting to the point, and bluntly telling the prospect what he or she has to do.

You are literally giving your prospect an order. Do tell the prospect to “Fill out the form and click the Submit button now”.

Invoke scarcity

Human beings have a curious tendency to find something more desirable if it’s rare. You can take advantage of this in your advertising by artificially limiting the supply of the thing you’re offering.

When you limit the supply of something, anyone who wants that thing is under increased pressure to act. This helps overcome another human tendency to put things off.

Here are some examples of how to invoke scarcity…

  • A person offering a special discount places a time-limit on the offer.
  • A person seeking subscribers to a newsletter gives away a free gift to the first 50 subscribers only, and displays a countdown right there next to the subscribe form.

Reinforce the benefit

This fifth and final prong is about giving away a free gift to increase response. Yet it’s more than merely finding any old thing to give away. Your free gift should reinforce the benefit of the thing you’re selling.

By choosing a free gift that reinforces the major benefit of your offer, you can be sure you’re increasing the value of the overall package.

If you choose a free gift unrelated to your main offer, you can’t be sure the prospect will find it valuable. For example, a buyer of tofu is less likely to find a free donut as motivating as would a person who regularly buys donuts.

If you choose a free gift unrelated to your main offer, you lose a valuable chance to restate your main benefit. That’s because the section where you hype your free gift is going to have to focus on the unrelated benefits of the giveaway.

Your prospect gets excited about the benefit he or she hopes to get as a result of taking your offer. By selecting a free gift that reinforces this benefit, you get another bite at the cherry. This improves your chance of getting the prospect excited enough to overcome his or her natural lethergy.

And of course, if your prospect has read far enough into the ad to actually read about the free gift, you can be sure he or she is interested in your main benefit. So don’t ruin it by offering some unrelated random freebie that merely distracts the prospect.


The art of persuasion

November 22nd, 2009

Human beings share six tendencies that allow us to be persuaded.

None of us is immune to these tendencies, which is what makes them so useful to those of us who want to sell products over the Internet. These six tendencies are…

  1. Scarcity
  2. Authority
  3. Reciprocation
  4. Social validation
  5. Friendship
  6. Consistency

This article takes a brief look at each of these six tendencies, and discusses how to use them in your online business.

For a more in-depth discussion see Dr. Robert Cialdini’s brilliant book Influence: the Psychology of Persuasion.

Scarcity

We tend to want something more if it’s hard to get. This tendency harks back to a time when everything worth having (food, clothing, shelter) was in short supply.

Most people in the western world no longer have to struggle to provide food, clothing, and shelter so our focus has shifted toward luxury items. And our tendency to place value on scarce items has shifted with it. That’s why people are prepared to pay huge sums of money for the works of dead painters. After all, once an artist is dead there will be no new works.

You can take advantage of this tendency in your advertising. The easiest way to impose scarcity is to make a special offer, and then place a time limit on it.

A time-limited offer not only forces the prospect to make an immediate decision, but has the additional bonus (for you) of punishing procrastination.

Authority

Authority is an increasingly important tool to advertisers.

Anyone who lives in a modern western country is bombarded with information, and tends to rely on 3rd party experts when forming opinions about matters outside his or her immediate area of knowledge.

Popular methods of utilizing authority in advertising include…

  • Quoting the results of scientific studies
  • Printing testimonials from qualified scientists
  • Printing celebrity endorsements

Essentially, the advertiser is borrowing authority from a 3rd party. While you can borrow authority to promote any product, you must ensure that your 3rd party is a credible source of information in the mind of your prospect.

Reciprocation

Most people are more likely to comply with a request when…

  • The person making the request has already given us something (i.e. free gift)
  • The person making the request has promised to give us something

Reciprocation works because most of use feel the need to pay our own way, and are uncomfortable accepting something for nothing. Reciprocation may also reinforce the power of friendship and consistency.

Most advertisers use reciprocation by giving out a free sample, hoping to demonstrate the usefulness of their product. Unfortunately, this technique is so common on the Internet that it has lost some of its power.

As people get used to receiving free samples, and realize that this is merely part of the marketing for that product, the less inclined they feel to reciprocate (that’s why I don’t offer free samples).

Social validation

Sheep tend follow the leader. People aren’t unlike sheep, in that we tend to do what other people do.

We’re influenced by the television we watch, the results of opinion polls, and the opinions of the people we meet every day.

Even better, from an advertiser’s perspective, is the fact that most people are completely unaware of this tendency. That makes social validation a very powerful tool.

Common ways to use social validation in advertising include…

  • Testimonials
  • Published sales results (e.g. One thousand people can’t be wrong)
  • Being #1 in the category (e.g. Number one selling vitamin)
  • Personal referrals

If your best friend raves about how great a product is, chances are it will carry more weight than it does when the advertiser tells you.

Friendship

The more you like someone, the more likely you are to comply with a request they make of you. In fact, you may even feel honored by such a request.

Friendship isn’t an easy tendency to apply on the web, because you’re essentially selling to complete strangers. This tendency requires that you establish a personal relationship with the prospect. Chances are, if you’re selling a $20 product on behalf of someone else, there’s no direct relationship at all.

Of course, you can still make your website as friendly to the visitor as possible. You’ll help the process of winning over new friends if you supply a lot of useful information for free (reciprocation) on your website, and answer queries quickly and efficiently.

Consistency

A person is more likely to take a specific action if he or she has already made a public commitment to do so. That’s because we tend to want to demonstrate consistency in our lives.

Your use of this tendency can be as simple as getting your prospect to complete a short survey.

For example, a person selling banner advertising might ask 3 yes/no questions in a survey…

Do you use online advertising?
Do you pay for online advertising?
Do you buy banner advertising?

Elsewhere on the page, the person conducting the survey may run an ad that promotes banner advertising. Not only is the advertiser more likely to get a visit, they’re also more likely to get the sale.

Of course, you need to find a way to get the prospect to take the survey in the first place. And the survey needs to have a credible purpose.

In the above example the advertiser might explain the need to understand what buyers of banner advertising want, and offer 100 free banner ads as a reward for taking the survey. This achieves the following…

  • It specifically targets people who buy banner advertising
  • By taking the survey, the prospect is immediately identifying himself as a ‘buyer’ of banner advertising (consistency)
  • The answer to question 2 and 3 reinforce this tendency
  • The 100 free banner gift for taking the survey introduces the power of reciprocation

The final page of the survey should thank the prospect for his or her answers (friendship), and immediately collect the necessary information required to display the prospect’s banner.

Once that information is collected (giving you contact information and strengthening the relationship), the advertiser can present a one-off special offer (scarcity) that allows the prospect to add more banner advertising to his or her account at a special low price.

Chances are, the advertiser will get the sale!

Even if the sale is refused, the advertiser can still go back to the prospect with another offer when the 100 banners have been delivered.

The big challenge

None of us is immune to the six tendencies, and they can easily be incorporated into your sales approach.

One excellent method for coming up with unique ways of developing a new sales approach is to take this challenge. Give yourself one day to find five different ways to sell your product.

Each sales approach you develop should include a minimum of three of the tendencies discussed in this article.

This isn’t as easy as it sounds! By forcing yourself to find five different ways to sell your product, you’ll come up with at least one that is very effective. You can then try all five and see which one produces the most sales.