Archive for the ‘online marketing’ category

Another way to promote your site

March 16th, 2010

One of the best ways to get motivated prospects to your site is to write an article about the benefit offered by your product or service. Here’s why…

An article isn’t advertising, so the reader approaches it with less scepticism than he/she otherwise would. This allows you to fully describe the benefits offered by your product without having to worry about whether or not you’re being believed.

Of course, this will only work if your article obeys four simple rules…

  1. Describe the benefit, not the product
  2. Seek to educate rather than sell
  3. Provide plenty of examples
  4. Don’t name a specific product until the end

Armed with these four simple rules you can turn out articles that deliver hundreds of people to your site. What’s more, I’ve found potential buyers referred by articles are far more likely to buy (see rule #2 below for the reason why). I’m sure you’ll find this too.

Articles are a brilliant way to boost your sales. Especially if you write a series of articles, and become well-known as an expert author for a specific publication (e.g. this one).

Regular authors do even better from their articles, and quickly build a fan-base who keep an eye out for their next instalment. Regular authors also get better at writing articles, and discover they can deliver better articles more quickly than they used to. This is a virtuous circle, providing more visitors from less effort.

Now, let’s look at each of the four simple rules in more detail…

Describe the benefit, not the product

Remember this is an article. It’s not an ad. The purpose of an article is to give the reader useful information he/she can apply to his/her business.

If it’s obvious to the reader that your only goal is to flog your product, he/she will stop reading.

The important thing to note here, is the context in which your article appears. When a person starts to read your article, he/she is looking for information. The reader doesn’t expect to encounter advertising. If the reader then discovers your ‘article’ is actually an ad it won’t go down well.

You can avoid making this mistake by focusing on the benefits of using your type of product, rather than your specific product.

In other words, use your article to sell the reader on what he/she gets by using a product like yours. Then you can offer your specific product at the end of the article (see below).

Seek to educate rather than sell

This point follows on from rule #1. Your reader is looking to find out more about whatever it is the headline and introduction to your article promised. Your only job is to provide it to him/her.

Simple, huh?

Chances are you know lots of useful things you can share in your article. And chances are, the reader won’t know some of the things you do.

By providing a service (useful information), you create a debt in the mind of the reader. Human beings are influenced by the law of reciprocation (find out more), and providing genuinely useful information in an article is a great way to invoke it.

You can also use an article to establish yourself as something of an expert. Naturally, you do this by providing useful information (implies expertise) rather than declaring yourself an expert (implies bragging). Your readers will naturally be interested in your own product or service, because they’ll come to trust your advice.

Writing an article is a great way to overcome the number one sales killer: doubt. You really will make more sales per visitor from an article, than you ever will from an ad.

Provide plenty of examples

Articles are more interesting when they include a liberal sprinkling of true stories. That is, where you provide examples that illustrate the points you’re trying to make. For example…

Jane had written several articles for a well-known ezine, and linked back to her own site each time. Yet she hadn’t seen anything like the increase in sales she was hoping for.

Jane decided to ask some of her clients to read her articles, and provide feedback. She discovered (to her horror), that many found her articles dull.

Undaunted, Jane tried a number of things to spice up her articles. Eventually, she discovered that people responded to real-life examples.

In other words, people love reading about other people’s experiences. This is true whether the example is positive or negative. We’re suckers for both good and bad news, as long as it’s someone else doing the suffering!

There’s something about what other people are up to, that we find inherently interesting. Make use of this phenomenon to…

  • Reinforce the point you’re trying to make
  • Inject interest

Don’t name a specific product until the end

If you’re like me (i.e. human), then you’re going to want to scream out about how great your particular product is right from the very first sentence. Don’t do it!

It’s essential that your article focus on the benefits of using your type of product. An article is a tool best suited to education.

Use the article to provide genuinely useful information to the reader, and establish yourself as something of an expert.

You can then complete the article by describing the ways in which your product delivers on the benefits described. But limit this to no more than 2-3 sentences.

Then end your article with a brief ‘About the author’ style description. Describe yourself in the third person, and explain how you help people with respect to the type of product you’ve been discussing in the article.

Anybody who has read your article, and found it useful, is highly likely to take the opportunity to click the link to your site and pay you a visit.

What are you really selling?

February 7th, 2010

It’s a question everybody in business has to answer: What are you really selling?

This is one of those questions that isn’t easily answered. For example, I have a client that provides entertainers for corporate functions, private parties and wedding receptions. There are many different ways to describe their product…

  • Singing Waiters
  • Wedding reception entertainment
  • Corporate entertainment
  • Incognito artists
  • Operatic entertainment
  • Professional dancers

None of these terms adequately describe the awesome experience you get when they appear at your event. How on earth can a company like this adequately describe its product to somebody who happens to visit their website?

The key is to get at the heart of the emotional experience enjoyed by the people they’re performing to. In this case, the entertainers arrive at the event incognito. The performers are present during the course of the evening, disguised as waiters, security staff and so on.

At some point during the evening one of the performers will make him or herself known in a surprising way. For example, a waiter may grab the mike and claim that his mates have bet £100 that he isn’t brave enough to start singing in front of them. He will then proceed to sing very badly indeed.

Another performer taking the guise of the waiter’s boss will storm onto the stage and send the errant waiter off for punishment. He then proceeds to sing extremely well, immediately wowing the audience. Then the ‘bad’ singer returns and joins in, demonstrating his true talent. Everyone is laughing as they realise they’ve been had, and they’re now listening to a brilliant performance. But it doesn’t end there…

These entertainers are experts at involving the audience, and bringing them right into the performance. Their job is to get everyone up onto the dance-floor. I’ve watched them get every single person in the room out of their seats and dancing in less than a minute. It’s amazing to watch, and was the key to understanding what these guys offer their clients. I could see it on the faces of every guest in the room.

What Incognito Artists bring to an event is a guarantee that a client’s guests will experience the best party they’ve ever been to. What Incognito Artists do is get the party started. And make sure everybody wants to join in the fun.

This might seem obvious to a professional marketer, but it wasn’t to the company. They’re all performers, and from their perspective what they offer is a very special professional performance. This can be seen by examining their collection of videos. Every single frame is aimed at a singer or dancer, and you virtually never see the audience.

Yet the customer is going to be in the audience, and the best testimonial this company could possibly provide is the look on the faces of the people in the audiences at previous performances.

That’s one way to communicate an emotional experience without saying a word!

The art of giving away free gifts

November 28th, 2009

Do you include a free gift as part of your sales process? If you don’t, it’s almost certainly costing you sales. And it may well be hurting your profitability.

If you do, is the free gift helping your sales process? Or hindering it?

The fact is, there’s more to the art of giving away a free gift than first meets the eye. In this article, you’ll discover how to give away a free gift so that it boosts your sales, and your profits.

It’s better to give…

It’s worth your while to give away a free gift as part of your offer. For a start, a properly chosen free gift increases the desirability of your overall offer. This increases the level of excitement, and helps secure the sale.

What’s more, you can help this process along, by following my guide to giving away free gifts below. In short, by including a free gift in your overall offer, you’ll get more sales and make more money.

A free gift can enhance your product

A free gift will certainly increase the perceived value of your offer. From the client’s perspective, they get more for their money than would otherwise be the case.

A smart entrepreneur will take this one step further, and make sure the free gift also enhances the product. In other words, the free gift ought to allow the buyer to get more use out of the product than would otherwise be the case.

For example, a person selling digital cameras might include a free memory card. Or a spare battery. Or a camera case.

While these types of free gift will enhance the experience of owning the camera, they’re easily matched by your competitors. I have a much better idea…

A free gift can bring add-on sales

A very smart entrepreneur will attempt to push the envelope even further, by creating a free gift that his/her competitors can’t easily copy. Our seller of cameras might prepare a customized guide to digital photography.

This type of free gift is harder to copy, and offers the seller plenty of opportunities to make further sales. For example, the camera guide could describe the photographic situations in which various accessories can be used. The guide would then provide vouchers that give the client exclusive discounts on those accessory items.

This achieves two goals. It enhances the experience of owning the camera, and it gets the buyer to think about accessories by explaining where and how to use them. Without the guide, the client may never even get to hear about many of these accessory items.

Even better, the guide gives the client a good reason to return to the original seller and purchase the accessories from him/her.

This type of free gift achieves multiple goals…

  • It increases the chance of getting further business from the client.
  • It makes it harder for competitors to muscle in on the client’s future business
  • It enhances the buyers enjoyment of the product

This type of free gift is not a pointless giveaway, to be quickly forgotten by the client.

How to introduce the free gift on your sales page

It’s definitely worth giving away a free gift. You can increase the sales you make, and boost your profitability.

But there’s an art to introducing the free gift on your sales page. Here are my tips for maximizing the impact of your free gift.

First of all, remember that the main purpose of the gift is to get the potential client to act (i.e. to buy). The gift helps do this by increasing desire for the product you’re trying to sell.

This means your free gift can’t be introduced at any random point on your sales page. It has to be a part of the call-to-action (i.e. the part of the ad where you ask for the sale).

It makes no sense to tell your prospect about the free gift before you tell him/her about your main product. Or before he/she has decided to buy. The only place a free gift will have the desired effect, is at the point where you ask the prospect to buy.

Hype the gift

Your free gift has a job to do, but it can’t do that job if it doesn’t add to the overall excitement of the offer. This means you’re going to have to create desire for the gift itself. You’re going to have to explain the benefits of owning the gift.

You can enhance the desire for it, by placing a time-limit on its availability. Or by making it clear there is a limited quantity of the gift available. This increases the pressure to act immediately. It removes the luxury of procrastination.

Don’t overshadow your main product

Your free gift must add value to the overall offer, not overshadow it. You don’t want people buying your product simply to get hold of the free gift!

A free gift works best when it serves to enhance the overall offer. For example, where a gift acts as an accessory that enhances the client’s experience of the main product (e.g. the camera guide discussed above).

The free gift is always going to be seen as a part of the overall offer, so it makes sense to ensure it works to increase the value of the main product.

Place a value on your gift

Does your chosen free gift have a known retail value? If it does, make sure you tell the prospect exactly what the gift is worth. You can then use this to increase the perceived value of the overall offer. For example…

Order the DigiPro Ultracam now, and you’ll also receive our exclusive guide to digital photography absolutely free of charge. That’s a $19.95 value!

If your gift doesn’t have a known retail value, create one for it based on similar products. Our example of a guide to photography can be valued at whatever such guides sell for on Amazon.

By giving your gift a stated value, you increase it’s worth in the mind of the client (assuming your chosen price is believable). This increases the impact your free gift has on the client’s decision to buy.

Force a choice

You can bring further attention to the added value imparted by a free gift, when you specifically require that a client selects it. That is, where the client must opt-in to receive the free gift. Here’s an example…

Fill out the following form and invest now…

Name:

[......................]

Email:

[......................]

[  ]

Yes, I want the guide to photography worth $19.95

[  ]

No, don’t include the guide to photography

In the above example, the client is forced to check the “Yes” box to receive the guide. This ensures the client is aware of the free gift, and its value. It’s a simple technique, that adds kick to the overall sales mix.

Every man and his dog…

On the Internet, it seems that every man and his dog is giving away a free gift to entice more people to buy.

A closer examination reveals that the free gift is often an afterthought, tacked on because marketing “gurus” recommend it.

You are now armed with a set of guidelines that give you a competitive advantage. Your free gift can make your overall offer so attractive, it blows the competition right out of the water. What’s more, you can even lock your competitors out of consideration when it comes to future sales from your client.

The art of persuasion

November 22nd, 2009

Human beings share six tendencies that allow us to be persuaded.

None of us is immune to these tendencies, which is what makes them so useful to those of us who want to sell products over the Internet. These six tendencies are…

  1. Scarcity
  2. Authority
  3. Reciprocation
  4. Social validation
  5. Friendship
  6. Consistency

This article takes a brief look at each of these six tendencies, and discusses how to use them in your online business.

For a more in-depth discussion see Dr. Robert Cialdini’s brilliant book Influence: the Psychology of Persuasion.

Scarcity

We tend to want something more if it’s hard to get. This tendency harks back to a time when everything worth having (food, clothing, shelter) was in short supply.

Most people in the western world no longer have to struggle to provide food, clothing, and shelter so our focus has shifted toward luxury items. And our tendency to place value on scarce items has shifted with it. That’s why people are prepared to pay huge sums of money for the works of dead painters. After all, once an artist is dead there will be no new works.

You can take advantage of this tendency in your advertising. The easiest way to impose scarcity is to make a special offer, and then place a time limit on it.

A time-limited offer not only forces the prospect to make an immediate decision, but has the additional bonus (for you) of punishing procrastination.

Authority

Authority is an increasingly important tool to advertisers.

Anyone who lives in a modern western country is bombarded with information, and tends to rely on 3rd party experts when forming opinions about matters outside his or her immediate area of knowledge.

Popular methods of utilizing authority in advertising include…

  • Quoting the results of scientific studies
  • Printing testimonials from qualified scientists
  • Printing celebrity endorsements

Essentially, the advertiser is borrowing authority from a 3rd party. While you can borrow authority to promote any product, you must ensure that your 3rd party is a credible source of information in the mind of your prospect.

Reciprocation

Most people are more likely to comply with a request when…

  • The person making the request has already given us something (i.e. free gift)
  • The person making the request has promised to give us something

Reciprocation works because most of use feel the need to pay our own way, and are uncomfortable accepting something for nothing. Reciprocation may also reinforce the power of friendship and consistency.

Most advertisers use reciprocation by giving out a free sample, hoping to demonstrate the usefulness of their product. Unfortunately, this technique is so common on the Internet that it has lost some of its power.

As people get used to receiving free samples, and realize that this is merely part of the marketing for that product, the less inclined they feel to reciprocate (that’s why I don’t offer free samples).

Social validation

Sheep tend follow the leader. People aren’t unlike sheep, in that we tend to do what other people do.

We’re influenced by the television we watch, the results of opinion polls, and the opinions of the people we meet every day.

Even better, from an advertiser’s perspective, is the fact that most people are completely unaware of this tendency. That makes social validation a very powerful tool.

Common ways to use social validation in advertising include…

  • Testimonials
  • Published sales results (e.g. One thousand people can’t be wrong)
  • Being #1 in the category (e.g. Number one selling vitamin)
  • Personal referrals

If your best friend raves about how great a product is, chances are it will carry more weight than it does when the advertiser tells you.

Friendship

The more you like someone, the more likely you are to comply with a request they make of you. In fact, you may even feel honored by such a request.

Friendship isn’t an easy tendency to apply on the web, because you’re essentially selling to complete strangers. This tendency requires that you establish a personal relationship with the prospect. Chances are, if you’re selling a $20 product on behalf of someone else, there’s no direct relationship at all.

Of course, you can still make your website as friendly to the visitor as possible. You’ll help the process of winning over new friends if you supply a lot of useful information for free (reciprocation) on your website, and answer queries quickly and efficiently.

Consistency

A person is more likely to take a specific action if he or she has already made a public commitment to do so. That’s because we tend to want to demonstrate consistency in our lives.

Your use of this tendency can be as simple as getting your prospect to complete a short survey.

For example, a person selling banner advertising might ask 3 yes/no questions in a survey…

Do you use online advertising?
Do you pay for online advertising?
Do you buy banner advertising?

Elsewhere on the page, the person conducting the survey may run an ad that promotes banner advertising. Not only is the advertiser more likely to get a visit, they’re also more likely to get the sale.

Of course, you need to find a way to get the prospect to take the survey in the first place. And the survey needs to have a credible purpose.

In the above example the advertiser might explain the need to understand what buyers of banner advertising want, and offer 100 free banner ads as a reward for taking the survey. This achieves the following…

  • It specifically targets people who buy banner advertising
  • By taking the survey, the prospect is immediately identifying himself as a ‘buyer’ of banner advertising (consistency)
  • The answer to question 2 and 3 reinforce this tendency
  • The 100 free banner gift for taking the survey introduces the power of reciprocation

The final page of the survey should thank the prospect for his or her answers (friendship), and immediately collect the necessary information required to display the prospect’s banner.

Once that information is collected (giving you contact information and strengthening the relationship), the advertiser can present a one-off special offer (scarcity) that allows the prospect to add more banner advertising to his or her account at a special low price.

Chances are, the advertiser will get the sale!

Even if the sale is refused, the advertiser can still go back to the prospect with another offer when the 100 banners have been delivered.

The big challenge

None of us is immune to the six tendencies, and they can easily be incorporated into your sales approach.

One excellent method for coming up with unique ways of developing a new sales approach is to take this challenge. Give yourself one day to find five different ways to sell your product.

Each sales approach you develop should include a minimum of three of the tendencies discussed in this article.

This isn’t as easy as it sounds! By forcing yourself to find five different ways to sell your product, you’ll come up with at least one that is very effective. You can then try all five and see which one produces the most sales.